09bat's Privacy Policy
The security of your personal information is our top priority. Through SSL encryption and strict data protection practices, 09bat ensures that every piece of your information remains completely confidential and secure.
Table of Contents
1 Introduction
09bat is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains how 09bat collects, uses, stores, and protects your personal information.
By using this platform, you will be considered to have agreed to the terms of this privacy policy. Please read this policy carefully. If you do not agree with any term in this policy, please refrain from using our services and contact our support team.
This policy applies to all 09bat services, websites, and applicable mobile platforms.
2 What Information We Collect
09bat collects the following types of information to operate its services smoothly. Each piece of information is collected for a specific and legitimate purpose:
2.1 Registration and Identity Information
- Full name and date of birth
- Mobile phone number and email address
- National ID card or passport details (for identity verification)
- Address and country of residence
- Account username and password (encrypted)
2.2 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Payment method details (bKash, Nagad, Rocket, Upay or bank account)
- Transaction reference numbers
- Betting and gaming history
2.3 Technical Information
- IP address and device type
- Browser type and operating system
- Login time and session duration
- Information collected from cookies and similar tracking technologies
We never store your full payment card number or PIN. Financial information is always processed using industry-standard encryption.
3 Use of Information
09bat uses collected information only for the following legitimate purposes:
- To create, verify, and manage accounts
- To process deposits and withdrawals and complete financial transactions
- To provide customer support services — via 24/7 live chat and email in both Bengali and English
- To ensure platform security and prevent fraud
- To meet legal obligations, such as age verification
- To improve service quality and enhance the user experience
- To deliver responsible gaming messages and support
- To send information about applicable promotional offers and bonuses (only to users who have given consent)
We never sell, rent, or transfer your information to third parties for marketing purposes.
4 Data Retention Period
09bat retains your personal information only for as long as necessary. In determining the retention period, we consider the following:
- Information will be retained for the entire duration that your account remains active.
- Even after an account is closed, certain information may be retained as required by law.
- Financial transaction records are retained in accordance with financial regulatory requirements.
- After a set period, unnecessary information is securely deleted or anonymised.
If you request deletion of your account, 09bat will delete all personal information beyond legal obligations within a reasonable time.
5 Sharing Information with Third Parties
09bat may share information with the following parties only in limited circumstances and only when essential for operating the services:
5.1 Payment Processors
bKash, Nagad, Rocket, Upay, and bank transfer service providers receive only the information necessary to complete a transaction. These organisations are governed by their own privacy policies.
5.2 Technology Service Providers
Technology partners (such as game software providers) who assist in operating our platform are granted access to information only under contractual and strict confidentiality terms.
5.3 Legal Obligations
Where required by a court order, a legitimate request from an investigative authority, or applicable legal obligations, necessary information may be disclosed to the relevant authorities.
09bat never sells your personal information and never transfers it to any unauthorised third party.
6 Cookies Policy
The 09bat website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be declined.
- Functional Cookies: Used to remember your preferences (such as language selection).
- Analytical Cookies: Collect platform usage statistics to help improve the service.
6.2 Managing Cookies
You can disable or delete cookies through your browser settings. However, please note that disabling certain cookies may prevent some platform features from working properly.
7 Your Rights
As a 09bat user, you have the following rights over your own personal information:
- Right of Access: The right to request a copy of the information collected about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances.
- Right to Restrict Processing: The right to restrict the processing of your information in certain cases.
- Right to Data Portability: The right to receive your information in a structured format.
- Right to Object: The right to object to the processing of your information for specific purposes.
- Right to Withdraw Consent: The right to withdraw your consent at any time.
To exercise any of these rights, please contact our support team by email. We provide 24/7 support.
8 Security Measures
09bat has implemented industry-leading technical and organisational measures to keep your personal information secure:
- SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
- Password Hashing: Your password is stored using strong cryptographic algorithms.
- Firewall Protection: Advanced firewalls and intrusion detection systems are active.
- Access Control: Only authorised personnel can access specific information.
- Regular Security Reviews: Regular security assessments are conducted to identify system vulnerabilities.
- Data Backups: Regular encrypted backups are maintained to ensure the safety of your information.
No security measure is completely impenetrable. However, 09bat continuously updates and strengthens its security systems. If you notice any suspicious activity, please contact us immediately.
9 Protection of Minors
09bat's services are intended only for individuals aged 21 and above. We do not intentionally collect any information from persons under the age of 21.
An age verification process is followed at the time of registration. If we become aware that a minor has created an account on our platform, that account and all associated information will be deleted immediately.
If a parent or guardian suspects that their minor child is using this platform, please contact our support team immediately.
10 Policy Changes
09bat reserves the right to update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:
- The updated date will be displayed on this page of the website.
- Registered users will be informed of important changes by email.
- A notification of significant changes may be shown when logging into the platform.
Continuing to use the platform after any changes will be considered as your agreement to the updated privacy policy. We therefore recommend reviewing this page regularly.
11 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The 09bat customer support team is available 24/7 to assist you:
We take any request related to your privacy seriously and try to respond as quickly as possible.